Terms of business
When you have placed and confirmed your order, you will be transferred to our secure server. Payment will be taken from your credit or debit card account immediately.
In the event of non-availability of product, we will issue a credit within 3 days.
If you do not wish to pay online
Simply print out the order form and mail to us with a cheque for the total.
Or call us and we will take your credit card order over the phone.
We do not retain your card details on our database.
We respect our customers’ privacy, and will not share your details with any other organization.
From time to time we may contact you with information on new products and special offers. If you wish to be excluded from this, please tick the box on the order form.
We aim to keep all products listed in stock for dispatch. Deliveries are to the UK mainland only. We aim to dispatch products within one working day. This means that under normal circumstances you will receive them within four working days. If we are aware of any exceptional delays, you will be notified.
Our coir products are inherently safe, but do ensure that our fertilizers are kept away from children.
Cocoshells product can be toxic to dogs, similarly to chocolate. It should be stored and used in a way that they cannot ingest.
Our product quality is assured. As the circumstances in which our products are used are not within our control, our liability is limited to the replacement value of product supplied. For successful results, please ensure that plants are not under- or over-watered. We will not be held liable for any consequential losses.
If you have cause for complaint, please notify us within 30 days of your order. At our discretion we will replace or refund any products deemed to be defective.
This guarantee is in addition to and does not in any way affect any statutory or other rights of consumer purchasers.
Company registration number is 5138659
The information provided on this site is free of charge and for informational purposes only. You accept full responsibility for its use.
Your access to and use of this website is confirmation that you understand and agree to be bound by these terms and conditions:
While Fertile Fibre â€œThe Companyâ€ aims to ensure the information in this site is current, accurate and complete, no warranty is given in these respects. The Company will not be held responsible for any errors or omissions, or for the consequences resulting from the use of this information.
No warranty of any kind, express or implied is given, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.
In no event will the Company be liable to any party for any direct, indirect, incidental, special, or any other damages (including but not limited to lost profits, business interruption, loss of computer data) arising out of or in connection with use of this site or any site service linked to it. Any use you make of information provided on this site, or any site or service linked to or from this site, is at your own risk.
No warranty is given as to the freedom of this website from errors, defects, viruses or other malicious computer-related conditions.
Links from this website are for your convenience and information, and may lead to services or sites not operated by the Company.
Such links do not imply any endorsement or warranty of a site or service by the Company, which accepts no responsibility or liability for information contained on any such site.
The Company’s written consent must be gained before any links are made to this website.
Unless stated to the contrary, the contents of this site are the copyright of the Company. You may download or print individual sections for personal reference, but otherwise its contents, including text, images, html coding, are not to be reproduced or copied without the express permission of the Company. All rights are reserved.
All trademarks used or mentioned in this website are the property of their respective owners.
If at any time any one or more of the provisions of these conditions becomes invalid, illegal or unenforceable in any respect under any law, the validity and enforceability of the remaining provisions shall not in any way be affected or impaired.
This disclaimer is subject to change without notice.
Last issue: June 2005