Need to return your product? No problem at all!
We are very proud of our products. If you are not happy with your product in anyway please contact us and we will arrange a return.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Received Incorrect Goods
If we have sent you something you haven’t ordered please let us know within seven days. You can return it within 28 working days (unused and in its original packaging, please) and, of course, you will not be charged.
Order Damaged in Transit?
Please let us know within seven days if your purchase was damaged in transit (but please check the paragraph regarding Plants and Floristry below first). We will replace the item free of charge. Just make sure you return the item in its original packaging; return postage will, of course, be free of charge.
Received Defective Goods?
If you receive an item that is defective, please contact us within seven days, informing us of the problem (but please check the paragraph regarding Plants and Floristry below first). You can return it within 28 working days (unused and in its original packaging please) for either a replacement or a refund.