How long can I store bags of Fertile Fibre?
Growing mediums can be stored for up to 9 months. Fertilisers last up to two years and compressed coir, if kept dry, can be stored indefinitely. Store them outside, out of direct sunlight, and preferably off the ground. A cool dry shed is ideal - but not under the staging in the greenhouse, fluctuating temperatures do not help the storage of these organic products. Once opened - reseal the bag to retain moisture.
What do you charge for delivery?
Delivery is included in the prices quoted.
Why have I been charged extra for delivery when you say it's included?
Sadly, for a few postcodes, we are charged extra to deliver and we pass those costs on as a small additional charge. The postcodes affected can be viewed on our delivery information sheets.
Where is my order and can I track it with a tracking number?
We currently use couriers who do not provide tracking numbers to customers - this helps us to keep the costs of delivery down and the prices lower to you. We book next-day delivery on all orders. If you have not received an order within three days of placing it - please email or ring us and we'll look into it for you.
How do I return a product?
We are very proud of our products but if you are not happy with your choice of product, you've received the incorrect goods or your order arrives damaged or defective - please contact us and we will do our best to resolve the issues promptly.
What is the difference between your seed, multipurpose and potting mixes?
We have recently updated the information on our website to help you decide which compost you need - if you are still not sure - please ring or email us - we are happy to advise.
Can I use your compost for houseplants?
Yes, all our composts are organically certified and are safe to use in your home. They have the additional advantage of being clean and pleasant to handle. You can, of course, add extra ingredients such as perlite or bark to ensure you have a tailored compost your houseplants will thrive in.